Billing Terms

These Billing Terms supplement our Terms of Service and apply to every paid Atiko subscription. Capitalized terms not defined here have the meaning given in the Terms of Service. If these Billing Terms conflict with the Terms of Service on a billing matter, these Billing Terms control.

Atiko is offered in three monthly subscription plans, priced in US dollars:

• Starter, at $99 per month, for new brands just getting started, with up to 10 active campaigns.
• Growth, at $299 per month, for growing brands, with up to 50 active campaigns, the Creative Studio, and advanced analytics.
• Scale, at $799 per month, for established brands with high ad spend, with unlimited campaigns, custom automations, and a dedicated manager.

The full feature list for each plan is published on our pricing page, and the plan you select at checkout is the one that applies to your workspace. All prices exclude taxes, which are addressed in Section 4.

New workspaces start with a 14-day free trial. No credit card is required to begin, which means the trial cannot convert into a charge automatically: when it ends, your workspace simply becomes read-only until you choose a plan and subscribe. Your data and connected accounts are preserved during this read-only period on the retention schedule in our Privacy Policy.

Trials are for evaluation by one business. We may decline or end trials that are repeated, automated, or otherwise abusive.

• Subscriptions are billed monthly in advance, starting on the day you subscribe and renewing on the same day of each following month.
• Payment is by credit or debit card, processed by our PCI-DSS-compliant payment processor. Atiko never stores your full card number.
• Fees are stated exclusive of taxes. Where we are required to collect sales tax, VAT, GST, or similar, it is added to your invoice at the applicable rate. If you have a valid tax-exemption certificate or reverse-charge status, contact us before your first invoice.
• Invoices and receipts are available in your workspace billing settings after each charge.

You can cancel at any time from your workspace billing settings or by emailing info@atiko.app from your account email. Cancellation takes effect at the end of the billing period you have already paid for: you keep full access until then, and you are not charged again. After cancellation you have 30 days to export your data, as described in our Terms of Service.

Because you can cancel at any time and are never billed beyond the current period, monthly fees are non-refundable and we do not issue credits for partial months or unused features, except:

• Billing errors: if we charge you incorrectly, we correct it and refund the difference. Please flag suspected errors within 60 days of the charge.
• Material service changes: if we materially reduce your plan’s core functionality mid-cycle, you may cancel and receive a pro-rated refund of the prepaid, unused portion.
• Statutory rights: where the law of your jurisdiction grants non-waivable refund rights, those rights apply.

If a renewal charge fails, we retry the card over the following 7 days and email you so you can update your payment method. If payment has not succeeded 14 days after the renewal date, we may suspend access to your workspace; automations and campaign syncing stop while suspended, but nothing is deleted. If the account remains unpaid 30 days after the renewal date, we may treat the subscription as cancelled, after which data deletion follows the schedule in our Privacy Policy. Paying the outstanding balance during suspension restores access immediately.

We may change plan prices from time to time. If we do, we will email you at least 30 days before the new price takes effect, and it applies only from your first renewal after that notice period, never retroactively and never mid-cycle. If you do not agree with a new price, cancel before it takes effect and you will not be charged it. Continuing your subscription after the effective date constitutes acceptance.

Your Atiko subscription covers the software only. The media budget for your campaigns (what you spend on Meta, TikTok, Google, and other platforms) is billed to you directly by those platforms through your own accounts with them. Atiko never charges your card for ad spend, never holds your media budget, and a change to your Atiko plan never changes what the ad platforms bill you.

Billing questions, invoice requests, and tax documentation can be sent to Atiko App LLC at info@atiko.app. We aim to answer billing queries within two business days.